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06/25/2019 168 views

Hello everyone,

we are mentally running on empty.

In our company we are working with around 20 'Dell Precision 5820'.

At almost every Dell Precision 5820 the 'intel® usb 3.0 extensible-host-controller' driver crashes regularly, so the affected employees can't user their keyboard and mouse.

This is really annoying because they can't save unsaved projects and files.

The only possibility to solve the problem temporarily is to use TeamViewer, save the employee's project and restart the computer.

After that the computer runs normally for hours or days.

We already called the Dell Pro Support and Intel twice, but they blame each other.

The real problem is that the 'Dell Precision 5820' has no USB 2.0 port, so we can't save the problem hardware-based.


Does anyone you have the same problem or have any idea to solve it?


With regards


Fabian Sommer


 






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Community Chosen Answer

1

You may need to just change a setting when I think about how you say the time is whatever.

Turn off allow computer to save power option for the controller.  I had our techs to do that and also turn it off on the nics for weird problems we were having like this.


Answered 06/25/2019 by: SMal.tmcc
Red Belt

All Answers

0

You can export the driver from other models you have (E7440, E7450, E7470, E7480, E7490, Precision 3600, Precision 3610, Precision 5810) and test it if it works.

Also, have you tried Windows 7 drivers on Intel site? I know it is not supported but you are not getting much support either way.

https://downloadcenter.intel.com/product/65855/Intel-USB-3-0-eXtensible-Host-Controller-Driver

How about other vendors like Lenovo? They have devices with the same chips.

Answered 06/27/2019 by: nagendrasingh
Black Belt

  • will not help it is a driver provided by Microsoft for an Intel chip
0

You might need to get an older driver. We have 4 of these running : with no reported issues. 

3Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) DriverDRVR

10.0.17134.1


Answered 07/03/2019 by: consolvoj1
White Belt

0


Answered 06/25/2019 by: Turps
White Belt

0

have you applied the bios update and are you using the newest drivers?  They posted new ones this month

https://www.dell.com/support/home/us/en/04/product-support/product/precision-5820-workstation/drivers


Answered 06/25/2019 by: SMal.tmcc
Red Belt

  • Thx for your answer.

    Yes, everything is up-to-date on all affected computer. The problem is that the 'intel® usb 3.0 extensible-host-controller' driver is not available as a standalone driver since 2019. It will automatically installed during the windows installtion or via windows update. We only have the problem with the Dell Precision 5820. The other models (E7440, E7450, E7470, E7480, E7490, Precision 3600, Precision 3610, Precision 5810) work without any complications.
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