intel® usb 3.0 extensible-host-controller driver crashes (Dell Precision 5820 + Windows 1903)
we are mentally running on empty.
In our company we are working with around 20 'Dell Precision 5820'.
At almost every Dell Precision 5820 the 'intel® usb 3.0 extensible-host-controller' driver crashes regularly, so the affected employees can't user their keyboard and mouse.
This is really annoying because they can't save unsaved projects and files.
The only possibility to solve the problem temporarily is to use TeamViewer, save the employee's project and restart the computer.
After that the computer runs normally for hours or days.
We already called the Dell Pro Support and Intel twice, but they blame each other.
The real problem is that the 'Dell Precision 5820' has no USB 2.0 port, so we can't save the problem hardware-based.
Does anyone you have the same problem or have any idea to solve it?
Community Chosen Answer
You may need to just change a setting when I think about how you say the time is whatever.
Turn off allow computer to save power option for the controller. I had our techs to do that and also turn it off on the nics for weird problems we were having like this.