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01/09/2019 122 views

We just purchased bomgar and we are trying to integrate it with our service desk.  I have followed the documentation from when Bomgar and KACE were partnered together and when we send the session and the end user clicks the link it sends, they are receiving an invalid start method.  Bomgar thought it might be the API configuration within the custom ticket rule.  Does anyone have their 18.2.9 Bomgar software integrated with the K1000 Service desk?


Thanks!

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contact the Bomgar support, since they changed a few things in the connection API and they should be able to provide all nessesary informations.

Answered 01/09/2019 by: Nico_K
Red Belt