KACE Product Support Question
Integrate KACE 1000 with JIRA Service Desk
i want to create custom field in JIRA Service Desk and integrate it with a KACE 1000 Systems Management Appliance, i want to try do it by myself, however i'm not a programmer(basic skills in Java), should it be done by API or a different way?
Community Chosen Answer
It is always a good idea to use the API (or the Reporting User for a pure SQL-Query) to get the info you need.
I would always prefer the reporting user to read the KACE DB directly if this is sufficient.
You can follow this how to (but adapt it to your own needs) for PowerBI:
I used PowerBI for reporting only, but the way to get info ist the same.
Do you know that KACE itself has a very good Service Desk, so maybe a move to KACE would be easier?