InstallShield Error during existing product upgrade


We faced an issue after installing a s/w which has version then while upgrading the s/w to higher version, found upgradation was failed with below mentioned error.

Action start 4:56:49: ISStartup.
1: The InstallScript engine version currently installed on this machine is adequate.
MSI (s) (A0!90) [04:56:50:523]: PROPERTY CHANGE: Adding ISStartupEvent property. Its value is 'E5650523'.
1: Event 'E5650523' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x80004005
1: {53FF6C80-F062-4CBE-AA4D-B832F86C6C19}
1: Extract supporting files
MSI (s) (A0!90) [04:56:51:351]: Note: 1: 2732 2: 0
MSI (s) (A0!90) [04:56:51:382]: Note: 1: 2732 2: 0
1: Failed to extract IGdi.dll, Ignore it.
1: ISMsiServerStartup Failure, Failed to RegisterMsiServer, Error = 0x80004004
1: MsiServerStartup failed. Abort installation.
Action ended 4:57:16: ISMsiServerStartup. Return value 1603.

The above mentioned error has occured inside RemoveExistingProduct (Custom Action) function which returns 3.

Please share your valuable suggestion to resolve the above issue.

Thanks in Advance

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Answers (3)

Posted by: mekaywe 13 years ago
Brown Belt
This issue has been resolved in AppDeploy previously. Im not sure about the link.

Please search in AppDeploy
Posted by: TWSenthil 13 years ago
Yellow Belt

Thanks for quick response

We have searched in appDeploy and found the below link for similar issue
http://itninja.com/question/how-do-you-roll-out-new-machines?1892&mpage=1&key=ISMsiServerStartup%2CFailure&#21892 and applied their changes and found the same issue.

1 . DCOM Change

We have created our MSI file in InstallShield Version11 and ISScript11.

Please help us to resolve the issue.

Thanks in Advance
Posted by: anonymous_9363 13 years ago
Red Belt
You need to find entries for ALL the InstallShield drivers/engines in the AppID branch and remove the 'RunAs' entry. IIRC, there were flavours of one version, some of which were set and some which weren't. Pretty much what I said in post # 12 in the thread you linked to, in fact.
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