Hi there,

I want to install Lotus Notes via DSM7.
I use a MSI-Package with transform. Everytime I install the package on a computer I get a error message, but there is a small window in the colors of the background and the name in the taskbar says "Microsoft Visual C++ Runtime Library".
So I don't know which file generates the error.
The log of the installation only says that the installation is aborted.

Can anyone help please.

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The log of the installation only says that the installation is aborted.Make sure the log is verbose (/l*v [log_name]) then search for the text 'Return value 3.' The dozen or so lines above that text will detail the action which failed.

As a work-around, first install to a clean VM so that you can find out which flavour of the r/t is being installed. Then, all you need to do is deploy that r/t as a pre-requisite of the Notes. package. You can then optionally condition-out the Custom Action which is trying to install the r/t.

I don't know the deployment system you mention but, if it's worth anything, you'll be able to set programs to execute in a sequence, possibly even set the main package to not deploy if the pre-req(s) fail.
Answered 01/30/2012 by: VBScab
Red Belt

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This may help https://docs.google.com/presentation/d/1y2et1XwPlnqePj9KKdZSX1Dm0Ns0QRf-AsXi0IPPkRg/edit

Useful from Slide no 16.

Answered 08/01/2012 by: haseebiqbal
Orange Belt

  • Step 1 - Download the files you need from Passport Advantage

    Step 2 – Installing InstallShield Tuner for IBM Lotus Notes

    Step 3 - Unpacking the client installation files.

    Step 4 - Creating a new response transform file.

    Step 5 – Customizing your IBM Lotus Notes installation.

    Step 6 – Verify the install location.

    Step 7 – Editing and adding files to the base installation.

    Step 8 – Packaging.
    Step 9 – Testing installation.
  • Some useful sites:

    After creating the mst file using InstallShield Tuner (from IBM Passport Advantage)
    Unpack FixPack/ServicePack into Fixpack folder

    start /wait setup.exe /S /V"ALLUSERS=1 TRANSFORMS=notes853.mst /qn"

    @echo Installing FixPack...
    start /wait Fixpack\setup.exe /S /v/qn
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I have been spending time on this myself. We have DSM7, I'm trying to package 8.5.3. This to be installed on Win 7 Enterprise. I've extracted the MSI and created the package but each time I try to install it, it comes up with the same error you(Lordkiri) mention whether on it's own or in a software set. I have created another package which installs Microsoft Visual C++ 2010 Runtime successfully which i thought may help but I have had no success as yet. If you are using the InstallShield Tuner for Lotus Notes you will need to also download the ITW file which they omitted from the source files for 8.5.3.

Answered 08/17/2012 by: itsupportassist
White Belt

  • From Event Viewer:
    - System
    - Provider
    [ Name] Interactive Services detection
    - EventID 1000
    [ Qualifiers] 16384
    Level 4
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2012-08-20T13:05:29.000000000Z
    EventRecordID 1352
    Channel Application
    - EventData

    C:\Program Files\IBM\Lotus\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_6.2.3.20110915-1350\win32\x86\notes2.exe
    Microsoft Visual C++ Runtime Library

    When trying to run the .exe from folder location I recieve the following error:
    "The Notes2 executable launcher was unable to locate its companion launcher jar."
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According to users in the German forum (http://forum.enteo.com/showthread.php?t=14331), the installation of Lotus Notes 8.5.3 is only possible via the Auto-Installer. This is an IBM issue which was introduced with Lotus Notes 8.5.3 (8.5.2 installs without issues).

You could try to use the DSM command 'RunAs', configure it to 'Use FrontRange Runtime Service account' and flag it as Computer Related (not service executed).

The 'Interactive Service Detection'  dialog is a Windows feature, not a DSM one. This is a limitation of Windows Vista and Windows 7. Programs running under a user account that is not the logged in user are not allowed to display anything on the desktop.

It may help if you allow the DSM Runtime Service to interact with the desktop (Start > Run... services.msc > FrontRange DSM Runtime Service > Properties > Log On > Allow service to interact with desktop).

Answered 08/21/2012 by: itsupportassist
White Belt

  • The secret is to install Lotus Notes only in context of the AutoInstaller if a User is logged on with the RunAs-command. A pre installation during the installation of the whole machine is not possible in this case.

    RunAsEx('.\Extern$\Setup.exe','/s /v"SETMULTIUSER=1 /qn"','','','90','iReturnCode',raUseSisAccount+WaitForExecution+raLogonWithProfile+Failed)/TW
    If not %iReturnCode%='0'
    If not %iReturnCode%='3010'
    ExitProcEx(Failed,'Installation failed: %iReturnCode%')
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