Install Acrobat Pro on 2008 R2 x64 Terminal Server

So after Transform issues I found the verbose logging and found the Following in the log:

Property(S): UnsupportedOS_DotNet = The installation of [BrandName] on a 64-bit Windows operating system requires that you first install the following package from the location indicated below:

- Package: Microsoft .NET framework 2.0 x64
- Location: http://www.microsoft.com/downloads/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788b00&&displaylang=en

Then this:

Property(S): HotFix64_Link = http://www.adobe.com/go/ms_kb930627
Property(S): ADOBE_ACROBAT_DOCUMENT = Adobe Acrobat Document
Property(S): UnsupportedOS_HotFix = Acrobat requires an update for this 64-Bit operating system. The update can be found at http://www.adobe.com/go/ms_kb930627. Please update your system and run setup again. Setup will now terminate.

When I try to Install Microsoft .NET framework 2.0 x64 it says that it is already part of the OS and will not allow me to install it.
When I try to install the kb930627 hothix, it says its not for my OS.

Is Acrobat Pro 9 not going to work on my 2008 R2 Terminal Server?[:(]


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Answers (2)

Posted by: brogers 12 years ago
Senior Yellow Belt
This probably won't help much, but isn't this an MS issue? Acrobat is supported by your os and 64bit. Are you sure you're installing the correct update?

Sys reqs are available from a new Enterprise Admin portal at http://kb2.adobe.com/cps/837/cpsid_83709.html . From there you can get to some of the important enterprise docsets, including an Enterprise Admin Guide (in it's nascent stages but rapidly evolving). You'll also find a link to the Administrator's Information Manager (AIM). AIM is an AIR application that contains several documents as well as a Preference Reference which documents a growing list of registry keys.
Posted by: sundi712 10 years ago
Senior White Belt

Did you ever find out the cause of this issue? I am receiving this same error in the log now when deploying packages made with the Adobe AAMEE tool. This is occurring on some Win7 64bit computers which are supposed to already have .NET2 installed.

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