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KACE Product Support Question


Incoming email CC field needs to be added to CC in Support Ticket

01/20/2015 2899 views
When a user either submits a support ticket or replies to a ticket and adds someone to the CC field of their email, I need that email to be added to the CC field in the support ticket.  Currently this information is just being cleared or something.

Also....

Is there a way I can delete attachments in a Support ticket?!?  My people have images in their signature lines and stuff and I want to delete them from the ticket.
Answer Summary:
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Community Chosen Answer

1
It's a feature in the works! Thanks to ninja user SMal.tmcc I was reviewing the kace.uservoice.com website and found your exact request with the following response. 

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Here is the link to that idea.
https://kace.uservoice.com/forums/82699-k1000/suggestions/2056235-taking-cc-information-on-inbound-email-and-adding

[EDIT] - To answer the second part of your question... i haven't ever needed to but I just looked and found no method to remove comment attachments. 
Answered 01/20/2015 by: getElementById
Third Degree Blue Belt

All Answers

0
Thanks for the tip!! I didn't think about checking User Voice to see if this was requested.  I figured something this obvious would have been included already! LOL 
Answered 01/21/2015 by: Chris.Burgess
Orange Belt

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