Inbound Email Setting - Use Office365 for inbound emails


We were trying to test out the Use Office365 for inbound emails under the Inbound Email Setting in Kace. We used the outlook mailbox username and password for the Client ID and Client Secret asked when adding credential. However, when we generate a new code for the Approval Code field we encountered an error (see below error message). I have also tried to use all Azure AD Tenant Type listed in the dropdown but still encountering below error. Can you help me with this one? Do you have documentation or instructions on how to setup the 'Use Office365 for inbound emails'?

Error message


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AADSTS700016: Application with identifier 'username:(insert username)' was not found in the directory '(insert directory.com)'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

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Answers (2)

Posted by: Nico_K 1 month ago
Red Belt

Please review this KB: https://support.quest.com/kb/114347/
If you still fail you should open a SR with KACE support for clarification and additional help.

Posted by: KevinG 1 month ago
Red Belt

In the Azure portal, what option did you select under "Supported account types"?

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