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In Kace Service Desk, I am wanting to have data that is entered in to a single field (Username) to be added to a separate field (Title).

Ideally with out overwriting the (title) field but just adding to it


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Answers (1)

Posted by: Hobbsy 1 month ago
Red Belt
0

You need to use a concatenate for the values, so you need an update statement something like this


UPDATE 

HD_TICKET 

SET HD_TICKET.TITLE = CONCAT((SELECT HD_TICKET.TITLE), " : Username : ", (SELECT USER.FULL_NAME FROM USER WHERE USER.ID = HD_TICKET.CUSTOM_FIELD_VALUE11)) 

WHERE HD_TICKET.HD_STATUS_ID = 123 AND HD_TICKET.TITLE NOT LIKE '% : Username : %'

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