In Kace Help Desk - Can we make red text show up for errors from our required fields?
The big red text that shows up as an error at the top of a ticket when someone does not make an entry in a required field - can we do that for our own required fields?
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Posted by:
Aaron Cool
12 years ago
Ticket Queue> Service Desk Configuration> Custom Fields and Layout>
- Ticket Layout> set it as 'Always Required' / 'Required on Close' & Permissions - Read, Hidden, Create, Modify
- Custom Fields> specify 'Field Type' - as Single Select, Multiple Select or Text
If you go for 'Select Values' with a couple of values it should be followed by comma-separated strings & 'Default' - Specify a text value.
