Best Practices Question

Importing tickets into KACE from another system (via csv?)

07/10/2015 2111 views

We are in the process of moving from another help desk system over to KACE and I need to transfer over tickets from the existing system.  I found some references to importing tickets from a csv through google and in ITNinja - but the artcles referenced aren't there.

Can anyone help?

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All Answers


You are not able to import tickets into Kace from another system, there was a kb article that used asset to transition tickets, but it was not very successful.
Answered 07/12/2015 by: Hobbsy
Red Belt

  • Thank you - that is very disappointing though
    • KACE Professional Services can help you import tickets. It is a fee based service.

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