Supporting Mac Question

Images from Mac Mail not attached

12/21/2012 2604 views

When users submit tickets via email from Mac Mail or Thunderbird with picture attachments, they pictures are not attached ot the call as is the case with Outlook users. What is attached is a file called smime.p7s 

1 Comment   [ + ] Show comment


  • Is there a work around or resolution to this to enable inbound email ticket creation with attached attachments from Mac Mail clients?

All Answers


Smime is an encryption method that provides a layer of security between mail sender and recipient. In a nutshell the message is encrypted by sender and then decrypted by receiver. If the client doesn't recognize the format the result is an attachment called smime.p7s. 

Because the encryption key is as an attachment my guess is the image is included in it. 


Smime is default in Mac mail

Answered 12/25/2012 by: jdornan
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ