Image load issue and RAID driver
Running in to an issue where the RAID driver does not seem to load to the computer. This cause the OS not to boot.
The image is a tried and true setup and imaged to same unit model. Some reason the image will load to the computer and says its done. After reboot it cant seem to boot due to missing disk.
The computer unit is setup with a RAID set and Dell validated the configuration is set right and pointed to missing RAID driver. Support had me test using OEM media boot flash driver and manually install the RAID driver.
This works 1st try. This point me to the image. In our log on K2000 it says everything went OK. PreBoot driver inventory verifies the right driver is included.
The only part I can't validate is if the RAID driver actually made it to the computer itself. K2000 does not provide details on this.
The SDA (formerly known as K2000), does NOT install drivers, it injects the drivers into the C:\ system drive before Windows starts(before the first reboot), and when Windows loads up the first time, it uses\install those drivers.
When this is happening on the KBE you should see the drivers being injected in a CMD Window.... this process could take 10 seconds up to 2 minutes..
DISM is the tool used to inject the drivers, your Windows OS will have a DISM.log, showing ALL DRIVERS that were injected into the OS and Who (the IP address and source folder).
I recommend you boot back to the KBE, open CMD from Troubelshooting Tools, get the dism.log from c:\windows\dism.log and it should be there.
(Not the one from c\windows\logs\dism\dism.log).
The KACE SDA is not thorwing any errors, because is
1- formatting the drive
2- applying the image
3- injecting all the drivers
4- rebooting the device
^^IF all of these steps are performed just fine, then no error will be logged, the KACE SDA is just waiting for Windows load back to the Windows Desktop to proceed with Post Install tasks (if any if present).
I would not be the first time of a manufacturer issue with the driver pack itself.
Specially if it's still the A00 or A01 version of a driver pack.
You haven't mention the model....
Also some devices are UEFI Only, because of the CPU, if you are using Intel CPUs and these are new models. DO NOT Image in Legacy, as the BIOS won't recognize any boot sectors.
NOTE: If you already tried to use AHCI instead of RAID mode in the BIOS Storage settings, and if you're not getting a BSOD or something more Windows related, I DO NOT think this is a drivers issue... I mean the OS is not even booting.... I'm sure drivers have not been "summoned" yet.
This is somewhere between the BIOS settings and the CPU being unable to locate a compatible boot sector. (Make sure BIOS is up to date, and make sure you're truly booting in UEFI mode when imaging).
Have you tried using another device (same model) and test the same process?, Wouldn't be the first time I had to RMA a brand new device because of some odd issues.