KACE Product Support Question

Image issue with new Samsung m.2 ssd k2000

05/16/2016 3890 views
Using Kace 2k to image the OptiPlex 7040 128gb Liteon M.2 ssd with no issue.  Order some Opti 7040 Small Form Factor PC's and they have the M.2 Samsung SSD 256GB drives.
During the Apply Image process the image appears to hang, or stutter on certain files, in which it take serval minutes to go to the next file.  It takes 8 hours to load an image which fails with an unknown error when finished. I have re cached the drivers and same results.  I have swapped the drive and regardless of where the drive goes, it follows the drive. The problem is that type of drive and not just that particular drive because we bought 10 and I have tried 4 of them.  Has anyone else experienced this.
Don't know if just the Samsung are self encrypting and that's what slowing it down.  I don't appear to have an option in the bios to turn this off.  Also the lite-on drives are the M.2 as well and assume they would use the same technology as the Lite-on.
Any suggestion would help
2 Comments   [ + ] Show comments


  • what model/series is the samsung SSD?


    DP/N 007G14

    PM951 NVMe Samsung 256GB

All Answers

Resolved! the latest winPE driver pack 5 had this driver in it.  Rebuilt the KBE and issue it fixed the issue.
Answered 05/18/2016 by: alexander2
White Belt

  • Is this the pack from 4/12/16?
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l would try adding  "NVMe" driver to your deployment to see if that fixes it

Answered 05/16/2016 by: SMal.tmcc
Red Belt

  • this is an exe though?
    • any other suggestions
      • see if your bios is set to raid or achi. Saw on web that raid bios setting can be problem also
  • I am/was also having this issue.

    I was able to add the Samsung driver to the KBE, recached drivers, and now it shows up in my driver feed. Built a new KBE and am imaging now to see if this works and will update later.
    • I am having the similar problem. When I copied the driver and tried to build a new KBE, it was scrolling through all of the custom folder drivers, and when it got to the SumsungDrive I received an error stating:
      installing 102 of 119 - <my local path>\drivers_amd64\Custom\SamsungDrive\nvme.inf: Error - An error occurred. The driver package could not be installed.
      For more information, check for log files in the <windir>\inf folder of the target image.
      then it continues with the next folder of drivers.

      Anyone have any ideas?

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