Sometimes the helpdesk handler can die and if it does so in the middle of sending email on tickets then those can become a bottleneck preventing them from being processed and sometimes preventing email on changes made after the event.

This rule will monitor your system every 15 minutes and clear those out. A reboot may be needed. You could modify the rule to email you if the condition exists since email from rules will not be affected by the bottleneck mentioned above.

You will have to import this rule as a resource


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