/build/static/layout/Breadcrumb_cap_w.png

I would like to autofill the Owner field based on the Category I choose. Is there a way to do that? If so, please help.

We are using K1000. I have added the categories in the ticket configuration panel but I would like to have the Owner information autofill based on the category that is chosen.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: KHaught 6 years ago
Senior Yellow Belt
0
I believe this is what you are looking to do:

This is handled under
Help Desk
Configuration
Queue Configuration
Click on Customize Fields and Layout near top of page

you can then assign a default owner for all of your various categories of Help Desk values

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ