I would like to autofill the Owner field based on the Category I choose. Is there a way to do that? If so, please help.
We are using K1000. I have added the categories in the ticket configuration panel but I would like to have the Owner information autofill based on the category that is chosen.
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Posted by:
KHaught
9 years ago
I believe this is what you are looking to do:
This is handled under
Help Desk
Configuration
Queue Configuration
Click on Customize Fields and Layout near top of page
you can then assign a default owner for all of your various categories of Help Desk values
This is handled under
Help Desk
Configuration
Queue Configuration
Click on Customize Fields and Layout near top of page
you can then assign a default owner for all of your various categories of Help Desk values
