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I need a custom ticket rule to email an LDAP user when ticket ownership changes to a certain admin.

Topic says it all folks


Just a  custom ticket rule to email an LDAP user when ticket ownership changes to a certain admin.


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Answers (1)

Posted by: Hobbsy 7 months ago
Red Belt
0

To create this you need to setup a custom field with a default value of 1 and put your email in a second custom field as the default value.


Just build it in the ticket rule wizard. Use the logic,

If the call status is not closed and

the ticket owner is equal to your certain admin

and the custom field is equal to 1


then set the first custom field to 2

Next program the send email portion to send you the email, calling your second custom field as the email variable, and set the rule to run on ticket save

finally hide the custom fields, happy days.....

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