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KACE Product Support Question


I am using the internal SMTP server to send email from the Kace box. The enable servicedesk POP3 server is set to our mail server which is hosted. Any ideas why I can not add a comment to a ticket for the submitter to see ticket progress through email?

04/04/2013 2399 views

I am using the internal SMTP server to send email from the Kace box. The enable servicedesk POP3 server is set to our mail server which is hosted. Any ideas why I can not add a comment to a ticket for the submitter to see ticket progress through email?

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