I am trying to run a bat file to uninstall kb3097877 (that has broken Outlook) and it fails

The basic command is <wusa /uninstall /KB:3097877>  should be able to run with switches according to MS - <wusa /uninstall /KB:3097877 /quiet /forcestart>

Kace deploys script but does not run (even without the switches)
I have tried shell script and different users but keeps failing with an assortment of errors that internet has no answers for (does internet hate Kace? haha)

I have other scripts that still work.  This is such a simple script I cannot for the life of me see what's the issue ...

Running as local system
Online Kscript

Server     Current Version: 6.4.119927
Agent     Available Version: 6.4.180

1 Comment   [ + ] Show comment
  • the most recent error is - ON Target machine:
    Installer encountered an error: 0x8000ffff
    Catastrophic failure

    and the Kace end - Log:
    Running as SYSTEM
    C:\ProgramData\Dell\KACE\kbots_cache\packages\kbots\1320>wusa /uninstall /KB:3097877
    Creating process returned non-zero: C:\ProgramData\Dell\KACE\kbots_cache\packages\kbots\1320\uninstall_kb3097877.bat : (0) The operation completed successfully.
    Error Code: 0
    Status Code: -2147418113 - Grelfod 5 years ago

Answers (2)

Posted by: SMal.tmcc 5 years ago
Red Belt
If these are 64 bit machines, it could be due to the client is 32bit so by default it will call the wusa.exe in syswow64 instead of the 64bit wusa in system32.  Use the full path to the wusa or call it using the sysnative variable.


Posted by: bens401 5 years ago
Purple Belt
This Windows update is crashing Powerpoint for most of my employees. I've created a quick online kscript which works fine. I push it to them and tell them to reboot when they can. On boot up PP doesn't crash anymore. All my Windows laptops are running Windows 7 Pro 64bit. My kbox and agents are fully up to date.

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