I am trying to create a SQL that will provide all tickets closed or opened on a specific date
I want a report that will show me tickets that have been closed or opened on a specific day (to pull each day). The SQL I have will give me the tickets that were closed regardless of when they were opened (which is what I want) I just need it to also have the tickets opened today that were not closed. Any insight would be greatly appreciated.
select HD_TICKET.ID,
HD_TICKET.TITLE ,
HD_TICKET.DUE_DATE ,
DATE_FORMAT(HD_TICKET.TIME_CLOSED, '%m-%d %H:%i') as TIME_CLOSED,
CONCAT(IF(TIME_TO_SEC(HD_TICKET.TIME_CLOSED) >= TIME_TO_SEC(HD_TICKET.TIME_OPENED),
TO_DAYS(HD_TICKET.TIME_CLOSED) - TO_DAYS(HD_TICKET.TIME_OPENED),
TO_DAYS(HD_TICKET.TIME_CLOSED) - TO_DAYS(HD_TICKET.TIME_OPENED) - 1), 'd ',
DATE_FORMAT(ADDTIME("2000-01-01 00:00:00",
SEC_TO_TIME(TIME_TO_SEC(HD_TICKET.TIME_CLOSED)-TIME_TO_SEC(HD_TICKET.TIME_OPENED))),
'%kh %im')) AS TIME_TO_CLOSE,
HD_PRIORITY.NAME as PRIORITY,
HD_CATEGORY.NAME as CATEGORY,
HD_STATUS.NAME as STATUS,
HD_IMPACT.NAME as IMPACT,
MACHINE.NAME as MACHINE_NAME,
ifnull((select FULL_NAME from USER where HD_TICKET.OWNER_ID = USER.ID),' Unassigned') as OWNER_NAME,
(select FULL_NAME from USER where HD_TICKET.SUBMITTER_ID = USER.ID) as SUBMITTER_NAME
from HD_TICKET
left join HD_CATEGORY on HD_CATEGORY_ID = HD_CATEGORY.ID
left join HD_STATUS on HD_STATUS_ID = HD_STATUS.ID
left join HD_PRIORITY on HD_PRIORITY_ID = HD_PRIORITY.ID
left join HD_IMPACT on HD_IMPACT_ID = HD_IMPACT.ID
left join MACHINE on HD_TICKET.MACHINE_ID = MACHINE.ID
where HD_STATUS.STATE = 'closed' and HD_TICKET.TIME_CLOSED > DATE_SUB(NOW(), INTERVAL 1 DAY)
order by OWNER_NAME, HD_PRIORITY.ORDINAL, HD_CATEGORY.ORDINAL, HD_STATUS.ORDINAL, HD_IMPACT.ORDINAL
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Just to clarify you want a list of tickets that were opened today but not closed and a list of tickets there were closed today. Is that correct? And you want that in one report or are you asking for a separate report of tickets opened today and not closed? - chucksteel 8 years ago
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you are correct, the report is to answer the question "what did you do today?" So I need to show every ticket that I worked on whether it got closed, opened, in progress etc. I would like this all in one report if possible - pbrown811625 8 years ago
Answers (1)
Top Answer
To answer "what did you do today?" you'll likely need more than just tickets opened and tickets closed. Give this a try. It pulls all ticket changes, including updates to open tickets that are not yet closed.
SELECT
HD_TICKET.ID,
HD_TICKET.TITLE,
HD_TICKET.DUE_DATE,
DATE_FORMAT(HD_TICKET.TIME_CLOSED, '%m-%d %H:%i') AS TIME_CLOSED,
CONCAT(IF(TIME_TO_SEC(HD_TICKET.TIME_CLOSED) >= TIME_TO_SEC(HD_TICKET.TIME_OPENED),
TO_DAYS(HD_TICKET.TIME_CLOSED) - TO_DAYS(HD_TICKET.TIME_OPENED),
TO_DAYS(HD_TICKET.TIME_CLOSED) - TO_DAYS(HD_TICKET.TIME_OPENED) - 1),
'd ',
DATE_FORMAT(ADDTIME('2000-01-01 00:00:00',
SEC_TO_TIME(TIME_TO_SEC(HD_TICKET.TIME_CLOSED) - TIME_TO_SEC(HD_TICKET.TIME_OPENED))),
'%kh %im')) AS TIME_TO_CLOSE,
HD_PRIORITY.NAME AS PRIORITY,
HD_CATEGORY.NAME AS CATEGORY,
HD_STATUS.NAME AS STATUS,
HD_IMPACT.NAME AS IMPACT,
MACHINE.NAME AS MACHINE_NAME,
IFNULL((SELECT
FULL_NAME
FROM
USER
WHERE
HD_TICKET.OWNER_ID = USER.ID),
' Unassigned') AS OWNER_NAME,
(SELECT
FULL_NAME
FROM
USER
WHERE
HD_TICKET.SUBMITTER_ID = USER.ID) AS SUBMITTER_NAME,
HD_TICKET_CHANGE.TIMESTAMP AS Change_Timestamp,
HD_TICKET_CHANGE.COMMENT AS Change_Comment,
HD_TICKET_CHANGE.DESCRIPTION AS Change_Description,
IFNULL((SELECT
FULL_NAME
FROM
USER
WHERE
HD_TICKET_CHANGE.USER_ID = USER.ID),
' Unassigned') AS OWNER_NAME
FROM
HD_TICKET
LEFT JOIN
HD_CATEGORY ON HD_CATEGORY_ID = HD_CATEGORY.ID
LEFT JOIN
HD_STATUS ON HD_STATUS_ID = HD_STATUS.ID
LEFT JOIN
HD_PRIORITY ON HD_PRIORITY_ID = HD_PRIORITY.ID
LEFT JOIN
HD_IMPACT ON HD_IMPACT_ID = HD_IMPACT.ID
LEFT JOIN
MACHINE ON HD_TICKET.MACHINE_ID = MACHINE.ID
LEFT JOIN
HD_TICKET_CHANGE ON HD_TICKET_CHANGE.HD_TICKET_ID = HD_TICKET.ID
WHERE
HD_TICKET_CHANGE.TIMESTAMP > DATE_SUB(NOW(), INTERVAL 1 DAY)
Comments:
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Thank you, this is exactly what I needed!!! - pbrown811625 8 years ago
