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I am pushing a software upgrade using KACE but it forces outlook to close everytime... Here is the command softwareupgrade.exe /quiet which calls on the zip package.  Any ideas on how to make this completly silent without automatically forcing outlook to close?

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What is the software that you are trying to install?

Answered 10/22/2012 by: jknox
Red Belt

  • Symantec Netbackup to Symantec DLO upgrading from 6.0 to 7.0. Running locally does not force outlook to quit.
    • Use the commands here: http://www.symantec.com/business/support/index?page=content&id=TECH137695
      • Thank you! I have seen this article but not sure how I would push this using KACE. Sorry for all the questions.
  • How are you trying to upgrade? Through a MI or a script?

    If a MI, use this to try and install on a test machine: https://www.kace.com/support/resources/kb/article/How-to-mimic-running-a-script-as-Local-System-User-Scripting

    If that installs with the commands from the link above, you will be able to use a MI or a script (without using run as in the script).

    If not, you will have to use a script and change the runas options.

    Also, if it still tries to close Outlook when using psexec, you may have to contact Symantec to see what they recommend.
    • Great Thanks Jknox for all your help as always. Much Appreciated, I will update this thread on how it goes.
    • Jknox the test worked locally on the system with PSExec. Can you advise how I would package this up as a MI to push through KACE? Your help is much appreciated.
      • The same command you used in psexec should work in a MI. Check the box for "don't prepend msiexec". That should do it.
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What's the software package doesn't it touch the Outlook settings or configuration files?

Answered 10/22/2012 by: ms01ak
Tenth Degree Black Belt

  • Symantec Netbackup to Symantec DLO upgrading from 6.0 to 7.0. Running locally does not force outlook to quit.
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