KACE Product Support Question
How would a Kace rule be setup to remove a used category? 7.0
I am trying to remove a category called "Other" from our environment. I want all new tickets to be put in a specific category going forward. I currently have around 9,000 old tickets that have the category set to Other, so I can't just delete the category, so I was looking at rules. If I go to create a new rule, I set the Category = Other, then on the next page it wants to continue defining the ticket rule, with the option being "and/or Category - Change value to " In this area, would I just put what I want the category to be renamed to? Also, I assume that would let me rename Other, but would that create another category in my list that could not be deleted? And if this category is changed, would email alerts be sent to all people CC'd or ticket owners on the old tickets?
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