How to use the Ticket Rule Forum

This forum is a moderated repository of example KBOX ticket rules from KACE support and pre-sales as well as customers. All attachments by KACE personell have been reviewed by a KACE moderator to make sure that they are safe and will generate the report as described.

You have read and are already familiar with:

Precautions when creating ticket rules
What are ticket rules

Rules may be posted in several formats:
* SQL code
To use a rule posted here do not rely on the SQL from the forum post as it may not be complete. A rule has several components and the queries can be quite lengthy so the details of those queries may not be fully posted.

* KBOX Resource File (.pkg)
KBOX Resource Files are generated from the Export KBOX Resources tool under the Settings->Resources tab to provide a way to share scripts, managed installs, ticket rules and other KBOX resources between organizations or between KBOX's. To utilize these reports, download the .pkg from the appropriate forum post. Copy the .pkg file to your KBOX in the \\your_kbox_hostname\clientdrop directory. Then go to Settings->Resources and click on Import Resources. You will see listed the various .pkg files on your clientdrop share. Select the desired resource and Choose Action->Import. (note: if you can't get to the clientdrop share, be sure that Samba is checked in the Security control panel, and that you have set a Samba password.)

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