/build/static/layout/Breadcrumb_cap_w.png

Best Practices Question


How to track maintenance contracts?

08/04/2016 1230 views
I would like to be able to track my support/maintenance contracts that might cover physical hardware/appliances, VM appliances, 3rd party services (ISP & voice contracts), and even software support.  It would need to send out notifications, 90/60/30 days in advance of an expiration date.  Is there anything in KACE that can track that information? 
0 Comments   [ + ] Show comments

Comments


All Answers

1
It would take a little time to setup the information in the Assets Module, but it can be done. From a 20,000 ft view here's what you would need:
Setup a new asset type with the data you want to collect. Configure the reporting based on that Asset (ie. Asset - Maintenance Contracts) Setup the report criteria to show the "Contract Expiring Date" < 90 days and > 89 days, set the report to run on a daily schedule and check the box "Do not send empty reports." Setup a second report same details but setup criteria to show "Contract Expiring Date" < 60 days and > 59 days. This should give you your reports timely and you collect the data you need to keep up with your maintenance.
Hope this helps!
Answered 08/04/2016 by: Soloman007
Orange Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ