how to stop duplicate users from being created via email input

When a user submits a ticket via email into KACE it creates a user id based on the email address. This then means that there is likely  to be duplicate user id's in KACE. Our users are imported from AD but their user id is not the email address. e.g. JoeBrown is the AD user id but if he sends in an email into KACE it creates a user ID based on email address. When the Service Desk looks for the user there are two and they are never certain which one to use.

2 Comments   [ + ] Show comments
  • What would be the criteria to determine who is the original and who is the duplicate? - Channeler 2 years ago
  • That shouldn't be happening. If the email address of an incoming message matches the email address of a current user, then it should match the two together. Do the incoming messages come from a different email domain? - chucksteel 2 years ago

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ