how to stop duplicate users from being created via email input
When a user submits a ticket via email into KACE it creates a user id based on the email address. This then means that there is likely to be duplicate user id's in KACE. Our users are imported from AD but their user id is not the email address. e.g. JoeBrown is the AD user id but if he sends in an email into KACE it creates a user ID based on email address. When the Service Desk looks for the user there are two and they are never certain which one to use.
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