How to setup a NEW HIRE process with multiple child.
I have created 3 tickets:
#1522 (IT Setup) with 2 child (#1523 - Windows Logon, #1524 - Email act) --> set #1507 as Parent
#1512 (Banking Setup) with 4 child (#1514-Act reqrd, #1515-Cash Box Reqrd, #1520-DRVA Access, #1521-CVIEW Access) --> set #1507 as Parent
#1507 (NEW Hire-Setup Required) --> this is the parent with 2 child (#1522 above and #1512 above)
I have created a 'process' called NEW HIRE and set parent to be 'PARENT-New Hire' that I created.
Now when I go to create a process (instead of a ticket) it creates but there are no 'child' entries as I think there should be.
I have tried the Help Desk and still waiting for a reply to get some help documentation. I have been searching including Kontinuing video for info. I found a basic video but I need more now.
Thanks for any help you can provide in advance. I would appreciate it to get this going.
Community Chosen Answer
After you create teh Parent - New Hire ticket you then click on Save and Create Child and startes to creat child tickets under the parent. Once you have created all the parent tickets, you then click on Save and Process.
All you did there was just create the parent, hence why you don't see anything else.