Best Practices Question
How to send an attachment via email to an existing ticket?
We used to be able to send an email to an existing ticket by using the email subject "ATTACH TO TICK:#####" (ticket number) and then whatever was in the email would automatically be appended to the existing ticket - NOT creating a new ticket or Child ticket.
At some point, this functionality stopped working.
Does anyone know (because I can't see it from any help files) if/when this functionality was removed or changed or how to do it now?
We are on K1000 Systems Management Appliance - Version: 6.3.113397.
This was very handy and now what happens is that it just creates a new ticket.... it no longer appends into the body of the old ticket.
Any advice or help is appreciated.