Best Practices Question

How to send an attachment via email to an existing ticket?

11/17/2015 1920 views

We used to be able to send an email to an existing ticket by using the email subject "ATTACH TO TICK:#####" (ticket number) and then whatever was in the email would automatically be appended to the existing ticket - NOT creating a new ticket or Child ticket.

At some point, this functionality stopped working.

Does anyone know (because I can't see it from any help files) if/when this functionality was removed or changed or how to do it now?

We are on K1000 Systems Management ApplianceĀ  - Version: 6.3.113397.

This was very handy and now what happens is that it just creates a new ticket.... it no longer appends into the body of the old ticket.

Any advice or help is appreciated.


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Answer Chosen by the Author

The subject line needs to be in the form of "[TICK:####] subject" in order for KACE to append the email to a current ticket.
Answered 11/18/2015 by: chucksteel
Red Belt

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