Best Practices Question
How to require a field based on a category in K1000 Service Desk?
I am trying to create a rule that would force custom field(s) to be required on save based on the category selected. I have added the IP Address and Virus Name fields (both text - custom fields). By default, these fields would not be required unless the Category "Software::Virus \ Spyware" was selected when the ticket is saved.
I have a similar script that was created during the implementation that requires something be entered into the Resolution field if Closed status is selected when saved. Thanks.