KACE Product Support Question
How to notify any user or group by email when a new ticket is created [Specific to Queue]
03/04/2016 702 views
I had created a ticket rule using the instruction on the link below and it was working fine till I created an additional Queue. I think I need to specify the queue ID somewhere in the SQL query statement. Does anyone know how to do this?
Thank you in advance.
Answer Chosen by the Author
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In the where portion of your SQL select statement add this line:
,AND HD_TICKET.HD_QUEUE_ID = 1
This would go after the description like statement and before the group by clause.
Answered 03/07/2016 by: chucksteel