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KACE Product Support Question


How to make remote machines(Machines not in domain) communicate with kace.

07/09/2015 2751 views
We need to make all the machines to communicate with Kace. Office have lot of machines in workgroup( not connected with domain), which are not communicating with kace. Its creating issue in inventory. So we need your support to fix this issue.
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  • Hi Smal.tmcc thanks for the update. Machines are not connecting with VPN also, in that situation how the machines will communicate with private ip. Our Kace appliance is not hosted in public ip.
    • It sounds like what you're needing with either require that your KBOX resides on a public IP or you should be able to identify a port on your gateway firewall (with a public IP) that will route to your KBOX. Configure this in your agent and you should be in business.
  • In the same time we are planning to host the Kace appliance in Public IP, so we need suggestions to do the same with out any security risk.

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to make it public facing read the links jknox provided is this link

http://www.itninja.com/question/remote-laptops-and-workstations-wont-talk-to-kace-1100
Answered 07/10/2015 by: SMal.tmcc
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