How to include attachment with custom ticket rule
It seems the new feature of embedding image attachments in ticket emails is only available using the predefined events. How do I make that happen in my custom ticket rules?
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Posted by:
Jameswalter
1 year ago
In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings. In the Attachments section, select Customer can attach files.
Posted by:
Hobbsy
1 year ago
Top Answer
If your question is how do I attach an item to an email sent from a ticket rule, unfortunately you cannot do this
