/build/static/layout/Breadcrumb_cap_w.png

Miscellaneous Question


How to get total stalled time of the ticket

11/23/2015 988 views
Case :

Ticket ID : 1 : Raised in 1st Queue L1, The owner put it multiple times in stalled state and from there in open state. Later same ticket user moved from one queue to another Queue.
Ticket ID : 1: Moved to 2nd Queue L2 : The owner in L2 queue put it in stalled , open multiple time and finally closed the ticket.

Now I need to Know : Total stalled time of L1 and L2 Queue
                                    Total Open Time of L1 and L2 and finally total Resolution Time : Total Time - Total Stalled Time

Is it possible through SQL? I see Data is available
0 Comments   [ + ] Show comments

Comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ