KACE Product Support Question
How to Format Ticket Number in Custom Ticket Rule
07/02/2015 2214 views
We have a K1000 running 6.3.xxx. I am very new to the KACE and have only been playing with it for a few days.
Using the Prebuilt Helpdesk Queue, when any of the Email on Events are triggered, the $ticket_number variable is returned in the format of [TICK:0045]. When creating a Custom Ticket Rule, HD_TICKET.ID AS TICKNUM, -- $ticknum is returned as 45.
How can I get $ticknum to return [TICK:0045] or at a minimum, the 0045 part?