KACE Product Support Question
How to fix 7.1 agents so they check into inventory themselves?
05/30/2017 1741 views
We recently upgraded our K1000 from 6.4 to 7.1.149. Since then, I have been testing out the 7.1 agent on a couple machines, which are now having trouble checking into inventory themselves. The machine status shows that they are online, but shows that they have not checked in over a day. If I manually run Runkot.exe 4 0, then the test machines will check in. I already have opened at support ticket with Quest, but the engineer is not able to determine the issue. Also the following steps have been taken to try to resolve the issue.
1. Making sure Powershell scripts are not blocked.
2. Running AMPTOOLS.exe retrust, restart
3. Having the Quest engineer check the logs
4. Stop / Restart Konea service
From what I been reading, that this is a common issue and some people are just sticking with the 6.4 agent. Has anyone had any luck getting the new agent to work properly? If sticking with the 6.4 agent is the only work around for now, then I will just need to roll back a couple of machines.
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