How to determine how long a ticket has been in the Open Status
Hi,
Is there a way to view how long a ticket has been in the open status?
Thanks!
James
2 Comments
[ + ] Show comments
-
Anyone? - ITLacky 9 years ago
-
Getting an email bounce back from your account, if you can check and contact me again - Hobbsy 8 years ago
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
Hobbsy
8 years ago
Top Answer
We use a custom rule that populates a custom field within the ticket and displays how long the ticket has been in an active state, happy to share if you contact me directly
Comments:
-
Thank you for responding! I replied to your e-mail listed in your profile.
James - ITLacky 8 years ago
