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KACE Product Support Question


How to determine how long a ticket has been in the Open Status

04/08/2015 873 views

Hi,

Is there a way to view how long a ticket has been in the open status?

Thanks!

James

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  • Anyone?
  • Getting an email bounce back from your account, if you can check and contact me again

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We use a custom rule that populates a custom field within the ticket and displays how long the ticket has been in an active state, happy to share if you contact me directly
Answered 05/07/2015 by: Hobbsy
Red Belt

  • Thank you for responding! I replied to your e-mail listed in your profile.

    James

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