KACE Product Support Question
How to determine how long a ticket has been in the Open Status
04/08/2015 873 views
Is there a way to view how long a ticket has been in the open status?
Answer Chosen by the Author
Please log in to answer
We use a custom rule that populates a custom field within the ticket and displays how long the ticket has been in an active state, happy to share if you contact me directly
Answered 05/07/2015 by: Hobbsy