KACE Product Support Question

How to determine how long a ticket has been in the Open Status

04/08/2015 873 views


Is there a way to view how long a ticket has been in the open status?



Answer Summary:
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  • Anyone?
  • Getting an email bounce back from your account, if you can check and contact me again

Answer Chosen by the Author

We use a custom rule that populates a custom field within the ticket and displays how long the ticket has been in an active state, happy to share if you contact me directly
Answered 05/07/2015 by: Hobbsy
Red Belt

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