Hi All,

First time posting a question on this forum so..bare with me.

We are implementing the help desk moduke of KACE at the moment and one of the functionalities that we want the system to have is to be able to populate a computer Number field with exactly the same computer that the submitter of the ticket ( Usernames being imported from Active Directory) has assigned on AD. The AD association is being done by popualting the managed by attribute of each computer with the AD useraname of the person whose that computer has been assigned to. 


1. Is it possible to bring AD computer records attributes into KACE" If so..how? ideally we will like to import the managed by attribute from every computer record in AD and then associated with the submitter username.

2. If the above is not possible then does anyone know how to make a computer field to be automatically populated in accordance to the computer record assigned to the users who is the submitter of the ticket? 

Any help very much appreciated

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This might help: http://www.kace.com/support/resources/kb/article/how-to-import-computer-inventory-data-into-computer-asset-records

In order to auto-populate, see jverbosk's answer here: http://www.itninja.com/question/asset-management-autopopulation-of-fields-based-on-computer-inventory

Answered 05/13/2013 by: jknox
Red Belt

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I was hoping that the managed by attribute would get populated in the local machine registry (similar to the OU information) but that does not seem to be the case. You could conceivably write a script that uses ADFind (http://www.joeware.net/freetools/tools/adfind/) or PowerShell to get the ManagedBy attribute and store it in a file on the system. That file could then be imported into the machine inventory with a custom inventory rule. Once machines have the user in the custom inventory rule you could have a ticket rule that matches computers to users. There's a lot to figure out there, but it's certainly possible.

Answered 05/14/2013 by: chucksteel
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