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KACE Product Support Question


How to create a custom report to show SLA violations for a period of time in kace k1000 version 6.4

02/02/2016 709 views
Hi,

Does anyone know How to create a custom report to show SLA violations for a period of time in kace k1000 version 6.4?

Thanks,

Jim
3 Comments   [ + ] Show comments

Comments

  • Are you using the SLA settings in the queue configuration?
  • Yes I am Thanks
    • We don't use those settings so I'm not sure how violations are reported. Can you check the HD_TICKET_CHANGE table to see if a note is added to tickets when a violation occurs?
  • Hi Chuck. We do get email notification when a SLA violation has occured. Thanks.

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