KACE Product Support Question
How to Create a Custom Email Rule for New Unassigned Tickets in Queue
01/19/2017 785 views
We are just getting into using our new KACE system and want to create a custom rule per different queue where an email would be sent when a ticket is either created (or added) to a queue and is unassigned. Basically notifying anyone assigned to that queue a new ticket is available. Any ideas?