How to change a ticket field via email if type is set to Note? ( multiple lines)
I can sucessfully set a ticket field via email if its single-line, but how do you do this if the field-type is set to "Note"?
It only seems to grab the first line.
e.g. Send an email to KACE with @Category=New Starter , it correctly makes a ticket and sets New Starter as the category.
but, if I send an email to KACE with
It only populates Laptop into the Notes Field.
I've tried adding speech marks. Is this possible? Or do i have to somehow submit all the above as a single line?
I think each line has to start with @ for each individual field you want to populate. Not sure what your current fields are but anything below the @ lines (at least for me) will just be comments in the ticket.
Essentially you'd have to find the fields that Deskphone and Monitor are associated with and put their @= in front of them. I've found a list of supported categories but I'd be interested in supports take on using custom fields with this feature.
More info I came across:
I'm trying to find the IT Ninja article that has the rest of the supported variants but I can't remember where it was...