How to block email from Service Desk in K1000

I need to block an email address from generating tickets. It's an outside entity that we no longer want to generate tickets.

How would I go about this?

2 Comments   [ + ] Show comments

Answers (1)

Posted by: AbhayR 2 years ago
Red Belt

You can add the email in "System Email Exclusion" list under Service Desk Configuration->Configure Service Desk Email Preferences

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ