11/19/2018 354 views

I need to block an email address from generating tickets. It's an outside entity that we no longer want to generate tickets.

How would I go about this?

2 Comments   [ + ] Show comments


All Answers


You can add the email in "System Email Exclusion" list under Service Desk Configuration->Configure Service Desk Email Preferences

Answered 11/19/2018 by: AbhayR
Red Belt