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Best Practices Question


How to Allow external clients to access tickets submitted?

08/03/2016 700 views
We have setup our implementation to allow users to access our ticketing system from outside the network, however it only allows internal users to log in and view.  Is there a way to allow clients that do not have AD accounts inside our network to access their tickets without manually setting up a password for them in the system?
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Short answer is no. Its either LDAP or you create manual accounts in the system but you can't do both. If you go with LDAP, then only valid accounts can log in from inside or outside the network. 
Answered 08/03/2016 by: nshah
Red Belt

 
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