How to add Department?
In Kace SMA, I am trying to fill out our Departments in KACE, but I don't know where to go to add departments that can be used in the service desk as a drop-down option for the different departments. Any help would be greatly appreciated.
So Departments are an Asset Type, so to add in your departments you will need to go to Assets, choose action, add new, Department.
Once you have your departments saved as assets, if you want them to show up in a drop down for your ServiceDesk, you will need to create a custom field.
Set the custom field as a single select field type and into the values field you will need to put some SQL to populate the field with your departments.
Something like query: SELECT ASSET.NAME FROM ASSET ASSET WHERE (ASSET.ASSET_TYPE_ID = 2)