Best Practices Question
How do you organize your ticket categories?
Standardizing service desk processes often involves new ticket categories. I've worked with a lot of organizations who aligned categories to assets, which can generate useful reports. I can trade some dos and donts if you like.
Here's my question. I sometimes hear that a scheme based on IT services can be useful too, but I've yet to see a working example. Do you have one you would like to share? I'd love to trade notes. How do you organize your ticket categories?