How Do I Pass Custom Fields From a Child Ticket to a Parent Ticket in KACE?
I know this question has already been asked and answered a few times before only in reverse (i.e. Parent to Child). I specifically need to know the SQL commands for passing info from the Child to the Parent. In other words, I need the Owner of the Child to fill-in three custom fields and then have that information auto-populate into the corresponding three fields on the Parent ticket. Of course this should happen on save of the Child ticket.