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How do I automate an Email into Helpdesk to create a KACE ticket?

We have a support email that we have "customers" send requests to.

How do I automate KACE to see that email and create a support ticket to be worked?

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Answers (1)

Posted by: Nico_K 2 years ago
Red Belt
1
it depends on the possibilities you have.
The easiest way to setup is getting the emails via pop3 (since there is no need to change anything on the mailserver) 
You can also forward them directly to the KACE appliance or use exchange connectors to do so.
 
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