How do I add multiple assets to a single ticket in K1000?
The first part to this question:
I would like the ability to be able to add multiple assets to a single ticket in the k1000 service desk. I want to be able to search for an asset, then select it, then search for another asset, then select it and so forth. That way, I can search for, and add as many assets as I'd like to.
The second part to this question:
Example: I have 10 assets that are exactly the same and a firmware update is available. I want to update the firmware to all 10 assets. I figured it would be best practice to make one ticket and associate those 10 assets to that one ticket. Now my question is this, when it comes to reporting, is there any drawbacks to doing it this way? Will there be any type of confusion that occurs if I do it this way when I run reporting. Another example is if I install a printer, I need to associate the printer asset AND the computer to the ticket that it's being installed on. Is it wrong to have two assets to one ticket? I just need to make sure when I run reports, there won't be any confusion.
Can you give me examples of why this would not be appropriate?
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Posted by: chucksteel 3 years ago
You can configure a multiple select field to query an asset type. To do this you use the query syntax in Select Values option. For instance:
query:select ASSET.NAME FROM ASSET WHERE ASSET_TYPE_ID=13 ORDER BY ASSET.NAME ASC
Will select the name column from the Asset type for asset type 13.
As for reporting that entirely depends on what kind of reports you want to run.