How can you add fields to the Work tab?
Currently, in our KACE system we have multiple tabs for tracking information i.e. Comments, History of the ticket, and Work.
What I would like to do is add fields to the Work tab but, I can't seem to find if that is possible as well as how to go about adding to the tab. Below is what I have now.
I would like to add Estimated Hours as well as completed Hours.
Any help would be appreciated.
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Answers (1)
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Posted by:
GeekSoldier
1 week ago
Top Answer
Unfortunately, it is not possible to add more fields to the work tab at this time.
Comments:
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Or at any time…..
The purpose of the work tab is to capture the effort expended on a ticket, I would suggest if you want to include estimated times in the ticket, then create a section in the ticket using custom fields and set the appearance behaviour from the template. - Hobbsy 2 days ago
