KACE Product Support Question
How can a create a child ticket or a notification to another Tech after a ticket has been assigned and categoriized
What I would like to have happen:
New Unassigned Ticket - Ticket gets edit/assigned - to Tech #1.
- Tech #2 gets either a notification of ticket and the can do their own portion of work.
Tech#1 maintains ownership of the original ticket throughout process. (Start to Finish)