Software Deployment Question

HKCU healing in Acrobat 6 Pro

09/20/2004 2354 views
Got a weird problem here...

I've created a transform for AcroPro 6 to basically insert CU reg settings, covering preferences and the like. Now, I know the way MSI healing works is that only components within the feature that has the advertised shortcut are checked to see if they need fixing, and this isn't a problem...I just create a new component with my CU settings, assign a keypath regkey, and put it in the parent feature.

However, when I log on as a user and run the shortcut I get a "You do not have sufficient privileges to run this installer. Setup will now terminate." error, and then "Fatal error during installation", and it doesn't even load the app, let alone install the CU component.

This has me puzzled as I've used this method on other vendor provided MSIs before with no probs...the HKCU key is completely open to Users here, so that can't be it. Even opening up the C drive didn't help. Any idea what it's trying to write??

Thanks in advance. [:)]
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All Answers

Acrobat has a few Installshield custom actions that run to check if the user is an Admin or not and generates the Installer error. Look in the Custom Actions for conditions marked Is_Priviledged.
Answered 09/23/2004 by: MSIMaker
2nd Degree Black Belt

Has the file been installed before on that client and never been uninstalled? Then these errors can arise.
Answered 09/27/2004 by: mickman
Orange Belt

Thanks guys, we actually decided to just go via login script in the end! Saves me grief! [;)]

Jim, that custom action wasn't present, just FYI.

Answered 09/30/2004 by: ianwil1976
Senior Yellow Belt

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