Hide some Queues in the help-desk from end-users
Is there any way to hide some Queues in the help-desk from end-users.
I would like them to see only certain queues from the dropdown list
when they are trying to create a new ticket.
Answer Chosen by the Author
if the users have access to the adminui/ this is not possible.
With the userui/ you can limit the queues to user labels which can reach them.
If you really want to "hide" some, use a different org for the special queues.
Answered 10/15/2019 by: